Responsible Gambling Policy

We are committed to safer gambling and to keeping play controlled and enjoyable. We place player safety at the centre of our service and provide practical tools and clear guidance so customers from the United Kingdom can manage their play, spot risks early and get help if they need it.

Our player protection principles

We aim to prevent underage play, reduce harm and promote responsible activity. We take reports of problem gambling seriously and act on suspicious behaviour. We balance quick access to account controls with safeguards that help players make considered choices about their spending and time online.

Activity-control tools

You can use a range of controls from your account settings or by contacting support. These include deposit limits, loss limits, session reminders and short account breaks. We also offer temporary cooling-off periods and longer self-exclusion if you need a complete break from gambling.

Deposit, loss and time limits

Set limits that suit you - for example daily, weekly or monthly deposit caps. Loss limits let you cap how much you can lose over a set period. Session limits and timeout reminders help prevent long stretches of play by prompting you to take a break.

Self-exclusion and account breaks

If you decide you need time away, you can ask for a temporary account suspension or longer self-exclusion. Self-exclusion periods are honoured immediately and are designed to stop access to gambling while you recover control. To request changes or to re-open an account after exclusion, please contact our support team via live chat or [email protected].

Recognising signs of problem gambling

Common warning signs include frequently chasing losses, spending more than intended, neglecting work or family, lying about gambling or borrowing to gamble. If you notice these behaviours in yourself or someone close to you, act early by reducing limits, taking a break or seeking professional advice.

Practical tips to stay in control

Set a clear budget before you start, only gamble with money you can afford to lose and stick to your limits. Use session timers and take regular breaks. Keep gambling separate from finances you need for bills. Avoid gambling when stressed or under the influence of alcohol.

Professional help and support organisations

If you need specialist support, contact recognised UK services such as GamCare, GambleAware, Gamblers Anonymous or the NHS gambling support pages. You can also register for national self-exclusion via GamStop. These organisations provide confidential advice, counselling and practical steps for recovery.