Data Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use Euphoria Wins. We take your privacy seriously and set out below the types of data we collect, how we use it, who we may share it with and the choices and rights you have in relation to your information.
Types of data we collect
We collect information you provide directly and data gathered automatically when you use our services. This includes personal details, technical and transactional records required to operate an online casino account and to meet our legal obligations.
Personal data
Personal data covers information that identifies you, such as your name, date of birth, address, email address, telephone number and proof of identity documents provided for KYC checks. We also store account credentials and any correspondence with our support team.
Technical data
Technical data includes device and browser information, IP address, usage logs, cookies and other tracking identifiers. We use this to keep the site secure, to improve performance and to detect fraud or unauthorised activity.
Transactional data
Transactional data covers deposits, withdrawals, payment method details, bet history, game activity and account balance movements. We record this information to process payments, resolve disputes and comply with anti-money laundering and regulatory checks.
How we use your information
We use your data to create and manage your account, process payments, verify identity, provide customer support, prevent fraud, comply with legal obligations and improve our services. Where you consent, we may also use contact details to send account-related messages and occasional service updates.
Data protection practices
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. These measures include access controls, encryption and regular security reviews. Access to personal data is restricted to staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in and understand how our site is used. You can manage cookie settings through your browser or via our cookie tool. Third-party analytics providers may place cookies to help us improve the service.
Information sharing and third parties
We may share information with payment processors, identity verification providers, fraud prevention services, analytics partners and other service providers who perform services on our behalf. We only share what is necessary and require partners to safeguard your data. We may also disclose information where required by law or to protect our rights.
User rights
You have rights over your personal data, including the right to access, correct, restrict or delete information, and to object to certain processing. You may also request a copy of your data in a portable format where applicable.
Access, correction and deletion
To access, update or request deletion of your personal data, contact our support team via your account or at [email protected]. We will respond to valid requests and may ask for ID to verify your identity before making changes.
Privacy policy updates
We may update this policy from time to time. We will publish changes on the site and, where appropriate, notify you through your account or by other reasonable means. Continued use of our services after changes indicates acceptance of the updated policy.